Job Details

Collections Specialist II

This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN. Role: The Collections Specialist II is responsible for collection of payments on delinquent accounts through negotiation and education. Essential Functions and Responsibilities: Fields inbound and outbound calls to and from members. Negotiates terms of repayment and processes transactions. Performs priority administrative tasks necessary to the daily operation of the department. Receives and responds to email and telephone requests for support from other Credit Union employees outside of the Collections Department. Performs skip tracing efforts to locate new contact information for members. Performs other duties as assigned, including support for other departments or other administrative functions outside of the normal scope of Collections. Experience: Minimum 2 years experience in a collections, account recovery, or delinquency management environment. Required Experience performing advanced collection activities within a financial institution, including managing delinquent accounts, negotiating payment arrangements, and resolving complex member account issues. Preferred Experience working with bankruptcies, repossessions, loss mitigation, and other recovery strategies. Preferred Knowledge of collection laws, regulatory requirements, legal processes, and court-related collection activities. Preferred Experience conducting skip tracing, asset location, and account investigation activities. Preferred Legal, paralegal, or financial recovery background a plus. Education: High School Diploma or GED Required Other Skills Required: Proficiency in Microsoft Office Suite, to include Word, Excel and Powerpoint Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of the organization. Excellent written and verbal communication skills, including business writing ability. Excellent time management skills and accustomed to working with deadlines.